FREQUENTLY ASKED QUESTIONS
What on earth does SUP mean?
Stand Up Paddleboarding, SUP…!
How fit do I need to be?
To Stand up Paddleboard, you will need to have a certain level of fitness.
Do I need to be able to swim?
If you are unable to swim, please mention this in your booking and please let the team know when you arrive so they can provide you with a buoyancy aid.
I take medication, do I need to bring it?
If taking personal medication like inhalers, EpiPens etc please bring it with you. Failure to do so, we cannot take you out on the water.
I am pregnant, can I still do it?
Firstly, congratulations to you! Pregnant women can partake in SUP activities. You must have a doctors or Health Practitioners written approval before partaking on sessions. You must also be aware of dangers of SUP which include falling off the board and possible injury to the unborn child. You must consent you are fit and healthy and can partake in the activities. It is also recommended pregnant women are experienced paddlers only.
Can I bring my dog on the paddleboard?
We love dogs but we do not allow them on our session. We pride ourselves with high quality experiences to ensure it is safe and enjoyable, therefore our focus will be keeping you safe. We also use very expensive high quality equipment and the boards can easily get damaged by our four legged friends.
Do I need to be insured to take part in any of the activities?
We strongly recommend you take out insurance against cancellation, accident and personal injury.
What is the minimum age that can join a course?
Children who are below the age of 6 can join, however they need to be on the same board as the parent.
What kit and equipment do you provide?
We pride ourselves with high quality and well maintained kit. We provide Starboard inflatable paddleboards, leash and paddles for you to use. For clothing we provide Peak UK hooded jackets, lognjohn wetsuits, wicking t-shirt.
What do I need to bring?
Please bring a warm fleece, warm hat, warm gloves to wear on the water when its chilly, swimwear and warm clothes for afterwards. If we are blessed with sun, please bring suitable suncream, sunglasses (attached to a leash) and a hat to give you shade from the sun.
What do I wear on my feet?
Please bring footwear you don't mind getting wet. Trainers are good and neoprene boots are better. Please NO flip flops as they tend to float away. Please make sure the footwear covers your toes as sometimes the environment we take you paddleboarding has rocks or slate. If you have unsuitable footwear you will be unable to join us on the water and you will not be issued a refund. We do have a selection of some neoprene shoes and boots for you to hire at £5.00. Please explain on your booking, please note we have a limited amount.
Do I need to bring a towel?
We provide lovely changing robes which are suitable to get changed underneath and allows you to get dry too.
Can I wear spectacles and contact lenses?
It is recommended that spectacles are impact resistant with plastic lenses and frames. The wearer must accept that injury may still occur if any form of spectacles are worn and accept full responsibility for any such injury, we suggest they are on a leash to avoid loosing them. Contact lenses may be worn by participants at their own risk.
Can I wear sunglasses?
If wearing glasses, please ensure they are on leash to avoid loosing them on the water, we don’t want you to loose your expensive Ray Bans.
Can I bring and use my own kit and equipment?
Yes, providing it is fit for purpose and safe to use.
Can I bring a camera?
You are more than welcome to bring your camera providing it is waterproof and you take responsibility for it. We recommend you attaching it onto a leash. We will be able to take some photographs on the session using our own cameras.
Where do we meet?
We will confirm the meeting location once we have a better understanding of the latest weather forecast. Beginner SUP and Night SUP are at Llyn Padarn in Llanberis.
I don’t have car, how do I get to you?
For sessions based at Llanberis you can travel by bus from Bangor, it can take from 40 minutes to 1 hour.
What time do I need to arrive?
You’ll need to arrive at least 10 minutes before your session’s start time. We cannot accommodate late-comers as it affects the session for other customers on the SUP experience.
What if it is raining?
We still go out when it is raining, we like to call it liquid sunshine, sounds far nicer. You tend to not notice it when you get onto the water. We provide lovely technical jackets for you.
What if its really windy?
We are delighted to be based in the heart of adventure, it gives us great options to choose from to run our wonderful SUP experiences. We can normally find shelter or use the wind to our advantage depending on the activity you have booked on.
Do sessions ever get cancelled?
We occasionally postpone group trips with 24 hours’ notice if we do not have the minimum number participants to run the session we will offer you an alternative session or you could upgrade to a private booking. We will also cancel, if we deem conditions to be unsuitable (e.g. fast fluvial flows, etc.), but we are not put off by a bit of rain or wind. If your session is cancelled by us, you will have an option to reschedule or a refund. The refund will be subject to a fee of 15% of the booking.
Can I cancel?
Full refund if notice of cancellation has been received at least 6 months before the activity.
50% refund if notice of cancellation has been received 3-6 months before the activity.
No refund of notice of cancellation has been received within 3 months before the activity.
I have been treated to a gift voucher, but it is expired, what can I do?
Not to worry you can purchase a top up voucher online here
I have been treated to a gift voucher, how do I book using my voucher code?
Please visit the activity page, it lists full availability, on checkout please add the voucher code to redeem.