FAQs
What on earth does SUP mean?
Stand Up Paddleboarding, SUP!
How fit do I need to be?
Paddle boarding is a brilliant sport as it is accessible to everybody. Therefore, here at Psyched we have a range of courses and experiences to suit everyone at all fitness levels.
Do I need to be able to swim?
If you are unable to swim, please mention this in your booking and please let the team know when you arrive so they can chat with you. You will be attached to a big island of safety, your stand up paddleboard and a buoyancy aid too.
Do I need to fill out a waiver form?
Yes please, we need a medical waiver for each guest before we get out on the water with you please. You will find a link on your confirmation and reminder emails, however you can follow this link to complete it from here. If there is anything medical wise or any wibble wobbles you may have, please chat to our friendly team here at Psyched.
I take medication, do I need to bring it?
If taking personal medication like inhalers, EpiPens etc please bring it with you. Failure to do so, we cannot take you out on the water.
I am pregnant, can I still do it?
Firstly, congratulations to you! Pregnant women can partake in SUP activities. You must have a doctors or Health Practitioners written approval before partaking on sessions. You must also be aware of dangers of SUP which include falling off the board and possible injury to the unborn child. You must consent you are fit and healthy and can partake in the activities. It is also recommended pregnant women are experienced paddlers only.
Can I bring my dog on the paddleboard?
We love dogs but we do not allow them on our session. We pride ourselves with high quality experiences to ensure it is safe and enjoyable, therefore our focus will be keeping you safe. We also use very expensive high quality equipment and the boards can easily get damaged by our four legged friends. You are more than welcome to bring your well behaved dogs into the shop though for out team to watch while you are out on the water, and we have some lovely dog treats to give, from Oscar, the Psyched dog.
Do I need to be insured to take part in any of the activities?
We strongly recommend you take out insurance against cancellation, accident and personal injury.
CAN MY CHILDREN BOOK ONTO AN ACTIVITY WITHOUT ME DOING IT?
Yes as long as they are over the age of 12. Ages below 12, an adult or guardian will need to accompany them.
DOES MY CHILD NEED TO SHARE MY BOARD?
Children over the age of 7 can have their own boards and paddles to enjoy the experience, however they need to be accompanied by a parent or guardian.
What is the minimum age that can join a course?
Age 7 for open mixed family open group. Or you could book an exclusive group booking (min of 4) for ages 3 upwards.
What is the maximum weight you allow on the paddleboards?
We use premium brand Starboard, their guideline for weight is 120kg on a board.
What kit and equipment do you provide?
We pride ourselves with high quality and well maintained kit. We provide Starboard inflatable paddleboards, leash, buoyancy aid, quick release belt and paddles for you to use. For clothing we provide Peak UK hooded jackets, lognjohn wetsuits and wicking t-shirt.
What do I need to bring?
Appropriate water sport shoes or old trainers (you don't mind getting wet) which covers toes, no flip flops, crocs or bare feet
Swimwear or shorts (to wear underneath the longjohn wetsuit)
Fleece or jumper (to wear on the water just in case it is chilly)
You are more than welcome to bring your own paddleboard providing it is suitable, just let us know
Optional water bottle (please NO single use plastic bottles as we care about protecting the environment)
Suncream, sun hat and sunglasses (on a leash)
Money for parking, ice cream etc
Personal medication(s)
Change of warm clothes, footwear and spare set of underwear for after your activity (just in case you go for a swim)
What do I wear on my feet?
Please bring footwear you don't mind getting wet. Trainers are good and neoprene boots are better. Please NO flip flops or crocs as they tend to float away. Please make sure the footwear covers your toes as sometimes the environment we take you paddleboarding has rocks or slate. If you have unsuitable footwear you will be unable to join us on the water and you will not be issued a refund. We do have a selection of some neoprene shoes and boots for you to hire at £5.00. Please explain on your booking, please note we have a limited amount.
Do I need to bring a towel?
No, we want to make your experience as easy as possible. We provide lovely changing robes which are suitable to get changed underneath and allows you to get dry too.
Can I wear spectacles and contact lenses?
It is recommended that spectacles are impact resistant with plastic lenses and frames. The wearer must accept that injury may still occur if any form of spectacles are worn and accept full responsibility for any such injury, we suggest they are on a leash to avoid loosing them. Contact lenses may be worn by participants at their own risk. If you need a leash for your glasses, we sell them in our store.
Can I wear sunglasses?
If wearing glasses, please ensure they are on leash to avoid loosing them on the water, we don’t want you to loose your expensive Ray Bans. If you need a leash for your glasses, we sell them in our store.
Can I bring and use my own kit and equipment?
Yes, providing it is fit for purpose and safe to use.
Can I bring a camera?
You are more than welcome to bring your camera providing it is waterproof and you take responsibility for it. We recommend you attaching it onto a leash. We will be able to take some photographs on the session using our own cameras.
I don’t have car, how do I get to you?
For sessions based at Menai Bridge you can travel by bus from Bangor.
What time do I need to arrive?
You’ll need to arrive at least 15 minutes before your session’s start time. We cannot accommodate late-comers as it affects the session for other customers on the SUP experience.
What if it is raining?
We still go out when it is raining, we like to call it liquid sunshine, sounds far nicer. You tend to not notice it when you get onto the water. We provide lovely technical jackets for you too.
What if its really windy?
We are delighted to be based in the heart of adventure, it gives us great options to choose from to run our wonderful SUP experiences. We can normally find shelter or use the wind to our advantage depending on the activity you have booked on.
Do sessions ever get cancelled?
We occasionally postpone group trips with 24 hours’ notice if we do not have the minimum number participants to run the session we will offer you an alternative session or you could upgrade to a private booking. We will also cancel, if we deem conditions to be unsuitable (e.g. fast fluvial flows, etc.), but we are not put off by a bit of rain or wind, it can be exhilarating. If your session is cancelled by us, you will have an option to reschedule or a refund. The refund will be subject to a fee of 20% of the booking.
Can I cancel?
We understand that sometimes things go wrong and there may be rare cases where you need to reschedule your session. We will reschedule, offer a credit note or refund your session(s) subject to below, and try to get you active again on the date of your choice.
Time Before Activity
Up to 15 days | 100% Refund
14 days to 8 days | 50% Refund
Less than 7 days | 0% Refund
Can I hire a SUP from you?
Of course, you can enjoy stunning North Wales by hiring an inflatable SUP. We only asked that you have paddle boarded before. You can book the SUP hire equipment online here for the day.
WHAT ARE THE DIFFERENCES WITH THE TOURS?
The Mini Tour is perfect for people who are time short or with families who want to enjoy a super relaxed pace to go for a gentle SUP and soak up the sights.
The Standard Tour is suited for people who have more time to spend on the water to explore the stunning coastline, such as exploring the islands, or paddling under the classic bridges.
I have been treated to a gift voucher, how do I book using my voucher code?
Aren’t you lucky to be spoilt, we cannot wait to take you out on the water to help you create a special memory floating on water with us. Please visit the activity page, it lists full availability, on checkout please add the voucher code to redeem.
I have been treated to a gift voucher, but it is expired, what can I do?
Not to worry you can purchase a top up voucher online here
WHERE CAN I LEAVE MY PERSONAL ITEMS?
We have a store and changing facilities where you can leave your belongings.
WHERE and when should I meet?
Please meet us at our shop at 8 Bridge Street, on the high street in Menai Bridge. We ask all our customers to arrive 15 minutes before their session start time so we can get you kitted up and ready to get on the water. Please arrive on time, if late you will shorten the water session not only for yourself and others who are also booked onto the course.