TERMS & CONDITIONS
Making a booking
A booking is confirmed once a booking form and payment have been received. The balance is required before the activity commences.
Changes by you
If, after a booking has been confirmed, you reduce your numbers the payment will be forfeited for any cancelled members. You must notify us in advance of an increase in numbers, we will endeavour to accommodate an increase wherever possible.
Cancellation by you
Psyched Paddleboarding operates a 24 hour cancellation policy on our SUP activities. Should you cancel your session after the 24 hour window has closed, you will be charged for the session and not issued a replacement session. No refunds are given for missed or cancelled sessions.
If you cancel before the 24 hour minimum notice period you can reschedule by contacting us. All rescheduled sessions are subject to availability.
Changes or cancellation by us
We reserve the right to make changes at any time to the session and services we provide if they become necessary due to circumstances beyond our control.
In the event of cancellation by us we will offer an alternative activity, date or credit note (valid for a year). We do not issue refunds. We advise you to take out insurance against cancellation.
Sadly we cannot control the weather. In the event that the weather is unsuitable Psyched Paddleboarding will provide suitable safe alternative. In particular, customers accept that the itinerary stated in the trip details is indicative only and not a guarantee that a particular route will be followed or place reached. Whilst we endeavour to carry out our SUP sessions, minimum numbers, instructor availability and weather conditions, if it is very windy or there is torrential rain, we have to reschedule your session with us. We will always contact you to advise you as soon as we are able to discuss the options with you. We advise guests to hire dry suits when it is chilly to ensure they stay warm and dry during the activity. Please contact Psyched Paddleboarding for recommended hire companies of drysuits.
Psyched Paddleboarding will meet you at the agreed paddleboarding venue, this will be confirmed 1 day prior to the activity as we need to monitor the weather forecast closely as otherwise it can affect the activity as stated above.
We run 3 sessions a day starting from 09:00 - 11:00, 12:00 - 14:00, 15:00 - 17:00 and in the summer season 18:00 - 20:00. Please ensure you arrive in time as the session starts promptly which includes briefing, distributing kit, safety briefing, instruction on the water, getting changed and tea and biscuits. If you are late, it not only impacts you and other people booked onto the session and reduces your time on the water.
Insurance & liability
Psyched Paddleboarding (Psyched Adventures Ltd) has a comprehensive public liability policy with an indemnity limit of £5 million. We are happy to provide a copy of our certificate should you need one. Bookings DO NOT include personal travel or accident insurance. Please ask your insurer for details of the necessary cover for taking part in outdoor activities.
Guests will at all times during the course, in the interest of safety promptly comply with all reasonable instructions or advice given to them by us. If they fail to comply with such instructions or advice, or have the safe ability to paddle, we reserve the right to exclude them from the session and do not accept any responsibility for any liability, loss expenses or damages arising because of their failure to comply. During the activity we will assess your skill level. If we feel your skill level is not adequate or safe before embarking on an activity, we reserve the right to exclude them from the session.
All medical forms are required to be submitted to Psyched Paddleboarding prior to the activity date. All guests who have booked onto the activity need to be able to swim more than 50 meters in light clothing. Failure to provide completed medical forms, the activity will be cancelled.
Pregnant women can partake in SUP activities. They must be aware of the dangers (falling on board on stomach, etc injury to unborn) and they must consent they are fit and healthy and can partake in the activities.
It is advised to check with their doctor too. It is also recommended pregnant women are experienced paddlers only.
Damage to kit
Psyched Paddleboarding kit is very high quality and therefore we expect our guests to look after it. Damage or loss to Psyched Paddleboarding equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.
Consent – Photography and Film
Please notify Psyched Paddleboarding if you do NOT consent to the use of photographs and video recordings of yourself taken by Psyched Paddleboarding.
We consider your booking details to be confidential and will not pass on your details to a third party under any circumstances unless required to do so under law.