TERMS & CONDITIONS

Making a booking

We have got a snazzy system to make it easy for you to make a book and efficient for us. If a date is not listed for an activity you wish to do, please drop us a message and we will do our best to see what we can do. Please note with all bookings, the balance is required before the activity commences.

Changes by you

If, after a booking has been confirmed, you reduce your numbers the payment will be forfeited for any cancelled members. You must notify us in advance of an increase in numbers, we will endeavour to accommodate an increase wherever possible.

Cancellation by you

In the event of cancellation by you we do not issue refunds. We advise you to take out insurance against cancellation.

Changes or cancellation by us

We reserve the right to make changes at any time to the session and services we provide if they become necessary due to circumstances beyond our control.

In the event of cancellation by us we will offer an alternative activity / date or credit note (valid for a year). We do not offer refunds. We advise you to take out insurance against cancellation.

Weather

Sadly we cannot control the weather, if we did we would be out paddleboarding every day! In the event that the weather is unsuitable, Psyched Paddleboarding will provide suitable safe alternative. In particular, customers accept that the itinerary stated in the trip details is indicative only and not a guarantee that a particular route will be followed or place reached. Whilst we endeavour to carry out our SUP sessions, minimum numbers, instructor availability and weather conditions can affect the activity. If there are weather warnings, we have to reschedule your session with us or give you a refund.  We will always contact you to advise you as soon as we are able to discuss the options with you. 

Paddleboarding venue

Psyched Paddleboarding will meet you at the agreed paddleboarding venue, this will be confirmed 1 day prior to the activity as we need to monitor the weather forecast closely as otherwise it can affect the activity as stated above.

Session Timings

We run 3 Learn to SUP sessions a day starting from 09:00 - 11:00, 12:00 - 14:00, 15:00 - 17:00. Other SUP activities have slightly different timings due to the tides, sunset times etc. Please ensure you arrive in time as the session starts promptly which includes briefing, distributing kit, safety briefing, instruction on the water, getting changed and tea and biscuits. If you are late, it n impacts onto the session and reduces your time on the water. If you are late arriving for a group booking, we will start the activity so it does not affect others in the group. and you will not be refunded.

Insurance & liability

Psyched Paddleboarding (Psyched Adventures Ltd) has a comprehensive public liability policy with an indemnity limit of £5 million. We are happy to provide a copy of our certificate should you need one. Bookings DO NOT include personal travel or accident insurance. Please ask your insurer for details of the necessary cover for taking part in outdoor activities.

Client safety

Guests will at all times during the course, in the interest of safety promptly comply with all reasonable instructions or advice given to them by us. If they fail to comply with such instructions or advice, or have the safe ability to paddle, we reserve the right to exclude them from the session and do not accept any responsibility for any liability, loss expenses or damages arising because of their failure to comply. During the activity we will assess your skill level. If we feel your skill level is not adequate or safe before embarking on an activity, we reserve the right to exclude them from the session.

Medical form

All medical forms are required to be completed prior to getting out on the water with us. For guests who cannot swim please notify the office and instructor and they will ensure they will give you. buoyancy aid. Failure to provide completed medical forms, the activity will be cancelled.

Pregnancy

Pregnant women can partake in SUP activities. They must have a doctors or Health Practitioners written approval before partaking on sessions.   They must also be aware of the dangers (falling on board on stomach, etc injury to unborn) and they must consent they are fit and healthy and can partake in the activities.  It is also recommended pregnant women are experienced paddlers only.

Damage to kit

Psyched Paddleboarding kit is very high quality and therefore we expect our guests to look after it. Damage or loss to Psyched Paddleboarding equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.

Consent – Photography and Film

Please notify Psyched Paddleboarding if you do NOT consent to the use of photographs and video recordings of yourself taken by Psyched Paddleboarding.

Privacy

We consider your booking details to be confidential and will not pass on your details to a third party under any circumstances unless required to do so under law. Please note we will add your email to our database so you can be kept up to date about Psyched Paddleboarding. If you do not wish for this, please opt out.